FAQ - Frequently Asked Questions

How do I order catering online?

Go to our menus page

You will be able to view the menus, or order online.

Ordering online - first-timers, you will need to set up an account.

Once the details are completed online,  you wil be able to order straight away.

You can switch between the menus at anytime, enabling you to order morning tea, lunch etc at the same time

You will be guided through the ordering process step by step.

Every subsequent order from then on, you will "LOGIN", as we have saved your personal details as above.

You will have the ability once "logged in" to review past orders, enabling you to see what you ordered and when.

A great facility just for you....

Do you deliver our catering "hot"Will my food arrive at the time I note on my order?

Let us take the hassle out of the heating, as our hot catering delivery food items, arrive in hot boxes/polystyrene containers that allows your food to stay hot if unopened, for up to an hour prior to service. All your heated food will be eady to serve as required.  Catering deliveries under $100.00 can be delivered hot for an additional charge of $15.00. (prices noted exclude GST).

Will my food arrive at the time I note on my order?

Due to large delivery demands at peak hours throughout the day, your catering will be categorised into one of the following delivery schedules...

Hot deliveries
- Hot deliveries may arrive up to 45 minutes prior to the time you have requested,  as noted above the items remain hot in our hot boxes for up to an hour.

Catering required at or prior to 10.30am
- Delivery can be expected at your premise anytime between 8.00am and 10.00am

Catering required after 10.30am or, at or prior to 1.00pm
- Delivery can be expected at your premise anytime between 10.00am and 12.30pm

Catering required after 1.00pm or, at or prior to 3.00pm
- Delivery can be expected at your premise anytime between 12.30pm and 2.30pm

Catering required after 3.00pm or, at or prior to 5.30pm
- Delivery can be expected at your premise anytime between 2.30pm and 5.00pm

What do I need to do once the catering arrives at my office?

  • All food arrives on platters, garnished and ready to serve.
  • Any items that require heating will be on microwave or oven proof platters - heating instructions are also provided with our delivery.

Do you include serviettes?

Serviettes are provided with all catering orders.

Do you have a delivery fee?

Yes, we have a delivery fee based on 2.5% of the total order price.  An additional $15.00 applies to hot deliveries under $100.00 (prices exclude GST).

Deliveries outside the  oCBD may incur additional costs also, you will be advised upon enquiry.

Is there a Minimum Spend?

Yes - a minimum spend of $30.00 + GST applies to each delivery (Mon-Fri) and a minimum spend of $750.00 + GST applies to all weekend bookings.

Do you provide staff to service events/functions?

Yes KPR has staff we call upon to work at our events and functions, these staff area available to service all and any food or beverage requirements for your event. Staff are charged at a minimum fee of $100.00 + GST per waiter (for up to 4 hours).

Can I order catering the same day?

Absolutely - Yes - catering orders can be placed on the same day, however - these must be placed over the phone as we will have a limited number of items available to you.

How do I join the KPR rewards programme?

You will automatically be joined to our programme simply by placing an order. This rewards programme is based on "deliveries" only and is calculated on "paid invoices only". Please refer to our rewards page for full details.

How do I pay?

We accept all major credit cards.  You can also set up an account with us - refer our online account application.

What if you don't have an item I want?

We have a professional team here at KPR and we endeavour to meet your every need. If you have a specific menu item, or dietary requirements, please discuss this with us direct on 499 8180.